1. Acceptance of Terms
These Terms of Service ("Terms") govern your access to and use of the Duolove mobile application, website, APIs, and related services (collectively, the "Service"). By installing, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
"Duolove", "we", "us", and "our" refer to Reev Tech Inc., a corporation organized under the laws of Ontario, Canada.
2. Eligibility
2.1 You must be at least 13 years old to use the Service.
2.2 If you are under the age of majority in your jurisdiction, you may only use the Service with the consent of a parent or legal guardian who agrees to these Terms on your behalf.
2.3 Given the intimate and romantic context of Duolove, use by individuals 16+ or 18+ is strongly recommended where required by local law or store guidelines.
2.4 You are solely responsible for ensuring that using the Service is legal in your jurisdiction.
3. Service Overview
Duolove provides a private one-to-one experience that enables you to:
- Create a device-based account using an automatically generated identifier.
- Pair with a partner via a secure 6-digit code.
- Send and receive drawings and limited text content visible only within the paired room.
- Configure expiry windows for drawings (e.g. 12–48 hours).
- Maintain streaks and view drawing history subject to expiry settings.
- Optionally access premium features via a Duolove+ subscription.
The Service is provided on an "as is" and "as available" basis without warranty of uptime, availability, compatibility, or any particular outcome in your personal relationships.
4. Account Registration and Security
4.1 Accounts are created automatically on first launch using anonymous or device-based identifiers. No email, password, or social login is required.
4.2 Data associated with your account may include a UUID, nickname, pairing data, streaks, drawing metadata, and subscription status.
4.3 Your account is tied to your device. You are responsible for:
- Maintaining control of your device and OS profile.
- Preventing unauthorized access to the app on your device.
- Protecting sensitive pairing codes and content from unintended disclosure.
4.4 If you delete the app, lose your device, or reset your system, your account may not be recoverable. At this time there is no guaranteed in-app account transfer or email-based recovery.
4.5 We may introduce additional authentication or account management mechanisms in future versions without obligation to support legacy states.
5. Pairing, Rooms, and Unpairing
5.1 Pairing is initiated when one user enters a valid 6-digit code to connect with another user. A private "room" is created for that pair.
5.2 Within a room, each partner may see:
- The other partner’s chosen nickname.
- Drawings and messages exchanged within that room.
- Streak information, timestamps, and basic relationship metadata.
5.3 You may unpair at any time. Unpairing:
- Stops new content from being exchanged in that room.
- Does not by itself delete all historical data stored on our servers.
5.4 Account deletion and broader data removal are handled separately as described under Section 11.
6. User Content and Ownership
6.1 User Content includes drawings, limited text messages, and other material you create or upload through the Service.
6.2 You retain ownership of your User Content.
6.3 You grant Duolove a limited, non-exclusive, worldwide, royalty-free license to host, store, process, transmit, and display your User Content solely for the purpose of operating, securing, and improving the Service, including:
- Delivering content to your paired partner.
- Maintaining widget functionality, streaks, and drawing history.
- Applying expiry settings and technical operations such as backups and logs.
6.4 We do not sell your User Content.
6.5 You are solely responsible for your User Content and confirm that it:
- Does not violate any law or third-party rights.
- Is shared with informed consent where applicable.
- Complies with the Acceptable Use rules in Section 7.
6.6 Drawings and related content are subject to auto-expiry logic for display. Technical copies may persist for a limited period in backups or logs consistent with normal system operations and legal requirements.
7. Acceptable Use and Prohibited Conduct
You agree not to use the Service to create, upload, transmit, or share any content, or to engage in any behavior, that:
- Is illegal, fraudulent, or facilitates illegal activity.
- Exploits or depicts minors or violates child protection laws.
- Involves non-consensual intimate imagery or doxxing.
- Incites or promotes violence, terrorism, or self-harm.
- Constitutes hate speech or harassment targeting protected classes or individuals.
- Infringes copyright, trademark, privacy, or other rights.
- Contains malware, attempts to hack, probe, or overload our systems.
- Uses automated means to access, scrape, or interact with the Service except as permitted by us in writing.
We may, at our discretion and where permitted by law:
- Limit, suspend, or terminate access to the Service.
- Disable a room or specific content.
- Cooperate with law enforcement when legally required.
Current limitation: automated moderation is limited. To report abuse or violations, contact [email protected].
8. Duolove+ Subscription and Billing
8.1 Duolove+ is an optional premium subscription that unlocks additional features as described in-app, such as enhanced history and early access functionality.
8.2 Purchases are processed through the Apple App Store using StoreKit and RevenueCat. Duolove does not receive your full payment card details.
8.3 Subscription terms:
- Pricing and billing periods are displayed clearly in the app before purchase.
- Subscriptions renew automatically until canceled through your Apple ID settings.
- Trials, if offered, convert to paid unless canceled before the end of the trial period.
8.4 Refunds are governed by Apple’s policies. Duolove cannot issue direct refunds for App Store transactions.
8.5 When a subscription ends or is canceled, premium features remain available until the end of the paid period, then revert to the free tier.
9. Third-Party Services
The Service relies on third-party providers. By using Duolove, you acknowledge their involvement:
- Firebase (Google): push notifications (FCM), cloud storage for drawings. Analytics and ads are disabled.
- RevenueCat: subscription validation and entitlement management.
- Apple: in-app purchases (StoreKit) and push delivery (APNs).
- Lottie: animation rendering library without user tracking.
These parties process data under their own terms and privacy policies. We do not sell your personal data.
10. Privacy
Our data practices are described in the Duolove Privacy Policy, which is incorporated into these Terms.
Key points:
- No mandatory collection of email, phone number, contacts, precise location, or health data to use the core Service.
- No advertising SDKs or third-party ad tracking.
- Data is used to operate, secure, and improve the Service, and not sold to data brokers.
11. User Rights and Compliance
11.1 Depending on your jurisdiction (including but not limited to GDPR in the EU/EEA, UK GDPR, CCPA/CPRA in California, PIPEDA in Canada, LGPD in Brazil), you may have rights to:
- Access personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of certain data.
- Request data portability where applicable.
- Object to or request restriction of certain processing.
- Lodge a complaint with a supervisory authority.
11.2 Current implementation notes:
- There is no in-app account deletion or export tool yet.
- We process manual requests sent to [email protected] and may request additional information to verify your identity.
11.3 We are working toward improved tooling to support these rights while maintaining security and preventing fraud.
12. Service Modifications and Updates
12.1 We may modify, suspend, or discontinue any part of the Service at any time, including features, content, or availability.
12.2 We may update these Terms from time to time. When we do, we update the Effective Date and, where legally required, provide notice in-app or through other reasonable means.
12.3 Continued use of the Service after the updated Terms take effect constitutes acceptance of the changes.
13. Termination and Suspension
13.1 We may suspend or terminate your access to the Service or any part of it, without prior notice, if:
- You violate these Terms or applicable law.
- Your use poses security, legal, or reputational risk to us or others.
- We are required to do so by a court or regulatory authority.
13.2 You may stop using the Service at any time by deleting the app or unpairing from your partner.
13.3 Deleting the app or unpairing does not automatically erase all stored data. You may request deletion as described in Section 11, subject to legal retention requirements.
14. Disclaimers
14.1 The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied.
14.2 We do not warrant that:
- The Service will be uninterrupted, secure, or free from errors.
- Notifications, drawings, or streaks will always be delivered or stored correctly.
- Any defects will be corrected within a particular timeframe.
14.3 Duolove is not therapy, counseling, or professional advice. We are not responsible for the outcomes of your personal relationships or emotional experiences.
14.4 To the maximum extent permitted by law, all implied warranties (including merchantability, fitness for a particular purpose, and non-infringement) are excluded.
15. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or loss of data, profits, or reputation arising out of or in connection with your use of the Service.
- Our total aggregate liability for any claims arising out of or relating to the Service or these Terms will not exceed the greater of:
- The amounts you paid for Duolove+ in the three (3) months preceding the event giving rise to the claim, or
- Fifty US dollars (USD $50).
Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.
16. Indemnification
You agree to indemnify and hold harmless Reev Tech Inc., its directors, officers, employees, contractors, and service providers from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:
- Your use or misuse of the Service.
- Your User Content.
- Your violation of these Terms or applicable law.
17. Governing Law and Disputes
17.1 These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles, unless mandatory laws of your jurisdiction require otherwise.
17.2 You agree that any disputes arising out of or relating to these Terms or the Service will be brought exclusively in the courts located in Toronto, Ontario, Canada, unless mandatory law provides otherwise.
17.3 Nothing in this section limits any statutory rights you may have under applicable consumer laws.
18. Miscellaneous
18.1 If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.
18.2 These Terms, together with the Privacy Policy, constitute the entire agreement between you and Duolove regarding the Service and supersede any prior agreements.
18.3 Our failure to enforce any right or provision is not a waiver of that right or provision.
18.4 You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.